FAQs-2

At VIP Jordan Tours, we offer a curated fleet to ensure a premium experience. Choose from vehicles like the Mercedes-Benz S-Class for executive comfort, the BMW 7 Series for performance and style, or the Range Rover Autobiography or Toyota Land Cruiser SUV for prestige. For larger groups, we provide Mercedes V-Class , Mercedes Sprinter Van or Hyundai Staria or H1,  You can view our full fleet at VIPJordanTours.com, and our team can help you select the perfect vehicle for your needs based on your group size, luggage, and the nature of your trip (e.g., business meeting, special occasion, or desert tour).

We specialize in a stress-free, VIP private transfer service from QAIA, available 24/7. Your professional chauffeur will track your flight, meet you in the arrivals hall with a personalized sign, and assist with your luggage directly to your waiting luxury car. This exclusive meet-and-greet service is designed to ensures a seamless and stress-free transition from the airport to your final destination in Amman or beyond.

At VIP Jordan Tours, we believe in transparent, all-inclusive pricing. Your quote for a luxury private transfer in Amman covers the chauffeur, fuel, tolls, parking, and all taxes—with no hidden fees. Our pricing is transparent and typically based on the route, vehicle type, and duration of service.
For services like hourly rentals or multi-day journeys, we offer customized packages to provide the best value.

Absolutely. Beyond city transfers, VIP Jordan Tours specializes in extended VIP private transfer services for multi-day tours across Jordan. Travel in luxury and safety with a dedicated chauffeur to destinations like Petra, Wadi Rum, and the Dead Sea. We can help customize your entire itinerary, book your accommodation for an unforgettable journey.

Your safety and satisfaction are our highest priorities. Every VIP Jordan Tours chauffeur is rigorously vetted, professionally trained, and fluent in English. Our luxury vehicles undergo meticulous maintenance and are equipped with the latest safety features. We are committed to providing a discreet, secure, and exceptionally comfortable travel experience from start to finish. We also adhere to the highest standards of cleanliness and discretion for every journey

You can find all information about each vehicle such as standard/class, luggage capacity, number of passengers / seats, doors etc. in our website in the vehicle page or among the search results next to its symbol.

We have several options that tailored to meet your request starting from 1 passenger up to groups.

* Drivers may refuse service of they think there are too many people or luggage to make it safe.

You can view the maximum seating capacity for each vehicle class during the booking process. This information appears next to the seat symbol on both the vehicle details page and the search results page. You’ll also find details about the luggage capacity for each vehicle type. 

Important Note: For safety reasons, drivers may refuse service if the number of passengers or luggage exceeds the vehicle’s capacity. 

Safety is our top priority. Drivers reserve the right to refuse service if the number of passengers or luggage exceeds the vehicle’s capacity. In such cases, you may need to book and pay for an additional vehicle on-site (if available). Otherwise, the booking will be considered a no-show. 

To avoid inconvenience, please ensure the total number of passengers (including children, as each child occupies a seat) and luggage size/quantity match the selected vehicle’s capacity when making your reservation. 

You can see the maximum luggage capacity of each vehicle class during the booking process in the vehicle page or among the search results, next to the bag symbol; You will also see the amount of people that each vehicle class can carry.

The dimensions of the medium size bag is around 26 x 18 x 10 inches / 67 x 45 x 25 cm

Safety is our top priority. Drivers reserve the right to refuse service if the number of luggage or size exceeds the vehicle’s capacity. In such cases, you may need to book and pay for an additional vehicle on-site (if available). Otherwise, the booking will be considered a no-show. 

To avoid inconvenience, please ensure the luggage size/quantity match the selected vehicle’s capacity when making your reservation. 

No, as safety is our priority. The number of vehicle seats must match the total number of passengers, including both adults and children.

You can make reservations at any time, but we strongly recommend booking in advance to secure your preferred vehicle and time slot. Last-minute availability cannot be guaranteed. 

For the best experience, consider booking at least [12 days] ahead, especially during peak travel periods. 

Driver details will be sent via SMS and email 12 hours before pickup. For emergencies, our 24/7 customer service number is available.

The driver’s name and phone number will be sent via email and SMS 12 hours before pickup.

All prices on our website include a tip for our drivers.
You’re welcome to tip your driver in cash on-site—it’s always appreciated! While tipping is optional, it’s a great way to show gratitude for their excellent service. Every tip helps support their dedication to making your experience outstanding.

Standard Pickups (Hotel, Home, Work Address):

• If parking is allowed, the driver will wait up to 15 minutes after the scheduled pick-up time.
• If parking is not allowed, the driver will call 5 minutes before arrival.

Airport/Port/Border/Train Station Pickups:

• Includes 30 minutes of complimentary wait time.
• Providing travel details (flight number, ship name, train number, etc.) allows the driver to track delays or early arrivals when possible.

No, smoking is not permitted. We prioritize comfort, cleanliness, and air quality for all guests.

Smoking of any kind—including cigarettes, e-cigarettes, cigars, hookahs, and pipes—is strictly prohibited in our vehicles.

Only water is allowed during the journey. For long trips, frequent stops provide opportunities for refreshments.
Any spills requiring vehicle cleaning may result in an additional charge.

Yes, as long as it’s within the cancellation allowance period.
Please contact our customer service via email to request changes. Note that any address modification may incur additional costs.

Yes, you can make changes as long as your request falls within the cancellation allowance period. 

To proceed, please contact our customer service team via email with your updated details. Please note that schedule adjustments may be subject to additional fees, depending on availability and timing. 

Yes .. You can modify or cancel your booking free of charge up to 10 days before your scheduled pick-up time. Changes or cancellations made after this period will incur a fee or penalty up to the full paid amount. 

For most vehicles, you can cancel free of charge up to 10 days before your scheduled service time and receive a full refund (minus any third-party payment fees, if applicable). 

No refunds for cancellations within 9 days of pickup time.                                       

(Please check the Cancelation Policy tap)

1. Send an email to the same email address you got the confirmation through with:
      – Booking confirmation number.   
      – Lead passenger name. / 

2. We’ll process your request and send confirmation.

Violating this policy may result in additional charges or other inconveniences. We appreciate your cooperation and understanding.